FAQs
Everything You Need to Know
We’ve compiled a list of frequently asked questions to help you better understand our services and how we work. Still need more details? Contact us and we’ll be glad to assist.
Frequently Asked Questions
How can I get started?
You are always welcome to start a conversation with us through our social media platform, e-mail or phone no matter you are having a full planning of your project or just a spark of idea. We need to get a better understanding of your needs before we proceed to the next step.
What is the project size that you are work with?
We work with businesses of all sizes, from small website projects to complex custom software systems. Each project is evaluated based on its scope, timeline, and technical requirements rather than company size.
What are the development processes?
Our development process typically includes requirement analysis, planning, design, development, testing, deployment, and post-launch support. We maintain clear communication throughout the project to ensure alignment at every stage.
How much time is needed to complete a project?
Project timelines depend on complexity and scope. A basic website may take a few weeks, while larger software systems may require several months. We provide a clear timeline after understanding your requirements.
What is the pricing for a project?
The pricing has no exactly one answer as it depends on many things such as your project scope, time spent and complexity. As mentioned, we will need to have an in-dept discussion to understand your requirements before we step into the cost of the project.
Do I need to familiar with technical specs in order to start a project?
Of course you don’t need! We are prepared to guide you throughout the development process and clearly explain every single thing to ensure you understand it. We’ll handle all the technical details while you can fully focus on your business.
Do you provide support services after the development is complete?
Yes. We offer ongoing support, maintenance, and enhancement services to ensure your website or software continues to run smoothly after launch. You are welcome to come back to us if you need to add on any new features on your software. Feel free to contact us if you need any help.
How do I assure my privacy and confidentiality?
We take data privacy and confidentiality seriously. All project information is handled securely, and non-disclosure agreements (NDAs) can be provided upon request.
How do you guarantee my product quality?
We have a team of experienced software testers to test our work before deliver your product. We promise to deliver a high-quality product as we treat your satisfaction as our priority.
What are the technologies that you are using?
We use modern, proven technologies based on project requirements. Our experience includes web technologies, backend systems, databases, APIs, and cloud-based solutions. Specific technology stacks are recommended based on your project needs.
Can I come with an existing product that I wish to improve?
Yes. We can enhance, optimize, or extend existing websites or software systems. After reviewing your current product, we’ll recommend improvements that align with your business goals. We always welcome you to drop us a message to further explore.
Do you provide web and software development services in Penang?
Yes. We are based in Penang and provide web and software development services for businesses locally. We also work with clients across Malaysia through remote collaboration and on-site meetings when required.
Do you work with businesses across Malaysia?
Yes. While our team is based in Penang, we support businesses throughout Malaysia. Our development process allows us to work efficiently with clients regardless of location.
Will my website be mobile-friendly and SEO-ready?
Yes. All websites we develop are responsive and optimized for performance and search engines. We follow SEO best practices to ensure your website is fast, accessible, and search-engine friendly.
Who owns the website or software after the project is completed?
Once the project is completed and full payment is made, ownership of the website or software, including source code and intellectual property, will belong to you unless otherwise agreed.
Can you integrate third-party systems or APIs?
Yes. We can integrate third-party services such as payment gateways, CRM systems, APIs, and other platforms to enhance functionality and streamline business operations.
If you have any questions that are found on the page, your are feel free to contact us and we are willing to answer all your questions.
Would you like to start a project with us?
Ready to bring your vision to life? Get in touch with us today and discover how our expertise can help your business grow.